Customer Service 2022
CONTACT INFORMATION
Our customer service team is here to
to answer all your questions.
You can reach us
from Monday to Friday
from 8:00 a.m. to 7:00 p.m.
Please note that this may vary on public holidays.
Questions about shipping please send an email to:
info@luxme-beautyclub.ch Subject: SHIPPING
Postal address:
LuXme Beauty Club
c/o UNEW Beauty Couture AG
Sinserstrasse 8
CH-6300 Cham
Up to a goods value of CHF 400 up to 5 kg, a flat rate of CHF 10 B Post and CHF 12 A Post
from a value of CHF 400 up to 5 kg, free shipping within Switzerland and Lichtenstein.
TWINT
We accept TWINT.
There is no additional fee.
credit cards
We accept VISA & MASTERCARD.
There is no additional fee.
PayPal
PayPal is an internationally known payment platform that allows sellers and buyers to make payments to each other. Paypal processes the payment with you and forwards the payment to us accordingly. You can find more information about this service at www.paypal.com.
There is no additional fee.
Order
WHERE IS MY ORDER?
We aim to process and ship orders within 48 hours.
Please note that this may take longer in exceptional situations.
CHANGE OR CANCEL ORDER
To change or cancel an order, please call +41 77 477 7000 or email info@luxme-beautyclub.ch If you wish to change an order, you must notify us as soon as possible after yours contact order. Under certain circumstances it may no longer be possible to change your order.
You can only cancel training courses under certain circumstances.
You are entitled, in accordance with our terms and conditions, to return non-defective products for a refund within 7 days of placing your order (provided they are in a resalable condition).
We will not issue refunds on items found to have been used.
return
It is your responsibility to ensure the safe return of the Products by packaging the Products appropriately and using a reputable delivery service. Please include a completed returns form with your items.
The cost of returning the items is your responsibility.
Complaints about products
If you received a non-working product, please email us at
info@luxme-beautyclub.ch with a short description of the problem and a photo showing the batch number.
After checking with the manufacturer, we will review and arrange for a replacement for the product provided there is a manufacturing issue and this has been confirmed by the manufacturer. Please understand that we cannot assume any liability for incorrectly stored products. You must return a non-working product within 7 days (with the original packaging) if the manufacturer wants the product for further investigation.